Operation Customer Expert (Local/Expat)
AI job insight
BrighterMonday Consulting is hiring an Operation Customer Expert in Mombasa to moderate user-generated content from Sub-Saharan Africa against client policies. The role requires applying guidelines to flagged posts, identifying violations, and proposing scalable process improvements while meeting quality and productivity targets. It is a full-time position open to both local and expat candidates.
- Content moderation role focused on Sub-Saharan African markets
- Requires at least 1 year of content moderation experience
- Diploma in a relevant field is the minimum education requirement
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BrighterMonday Consulting is hiring an Operation Customer Expert in Mombasa to moderate user-generated content from Sub-Saharan Africa against client policies. The role requires applying guidelines to flagged posts, identifying violations, and proposing scalable process improvements while meeting quality and productivity targets. It is a full-time position open to both local and expat candidates.
- Content moderation role focused on Sub-Saharan African markets
- Requires at least 1 year of content moderation experience
- Diploma in a relevant field is the minimum education requirement
- Business-fluent English and strong presentation skills needed
- Full-time position based in Mombasa, open to local and expat applicants
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in MombasaThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operation Customer Expert (Local/Expat) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BrighterMonday Consulting and the role in Mombasa.
- Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BrighterMonday Kenya; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BrighterMonday Kenya
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operation Customer Expert (Local/Expat) role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Mombasa under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BrighterMonday Consulting before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Job Summary / Overview
As Operation Customer Expert (Local/Expat) you will be responsible for monitoring and applying a predetermined set of rules and guidelines to user-generated posts in order to best determine whether the communication is acceptable.
Functional
Responsibilities
- Gaining full understanding and in-depth knowledge of client policies and guidelines
- Review and moderate content from the Sub-Saharan African region
- Application of these guidelines against ‘flagged' or ‘reported' pieces of content to make judgment as to whether content in question is indeed inappropriate and in need of removal from the platform supported.
- Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
- Ensure that information security practices and standards are observed.
- Identification of potential process improvements and solutions to problems.
- Ensure every piece of content found to be in violation of the client's terms of services is accurately identified and flagged for action promptly, with a consistency score, meeting client expectations.
- Achieve target efficiency, productivity and quality targets.
- Communicate in a dynamic environment throughout all management levels.
- Maintain a high level of quality in each case that you review.
- Ensure high awareness of the cultural and political situation, noteworthy social issues, and popular trends in the market/region you will be supporting.
- Standard General Security Roles and Responsibilities.
- Understand and adhere to policies, guidelines and procedures on ethics and compliance, and to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Acceptable Use Policy and Confidentiality Agreement.
- Protect company assets, systems, proprietary and confidential information in accordance with Teleperformance Confidentiality policy and Corporate Information Security Policies and Procedure
- Proactively report actual or suspected ethics and compliance violations, vulnerabilities, security incidents and breaches in the confidentiality, integrity or availability of Information assets as per the Company’s Incident Reporting Process.
- Process personal data, client data and employer business specific data in accordance with customer contracts, company guidelines and state/national requirements.
Requirements
- Job
- Educational Qualifications and Professional Qualifications
- Minimum of a Diploma in relevant field Total
Experience
& Relevant
At least 1 year working
in a content moderation role Minimum Functional Skills / Competencies Required
Strong organizational skills and attention to detail.
Strong verbal and written communication skills in English (business fluent)
Organization sensitive and able to maneuver between various / conflicting interests.
Having the drive to realize objectives and combine various goals as a personal ambition.
Great ability to think outside set paths and able to produce several solutions to different situations
Knowledge and
in reading, analyzing, and interpreting reports and support procedures.
Highly skilled in presenting data, creating, and presenting PowerPoint presentations to global audience and industry leaders
Being able to build strong and positive relationships in a complex international environment
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Important safety tips
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