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General Manager

Bollard Consulting Limited Kisumu Full Time Posted 2026-08-07

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Bollard Consulting Limited is hiring a General Manager in Kisumu to provide visionary leadership across its hospitality and hospitality-education businesses. The role covers strategic planning, hotel operations, financial management, governance, and oversight of the School of Hospitality. The position offers a salary of KSh 105,000–150,000 and requires an executive-level candidate with 15 years of experience.

Executive-level General Manager role in Kisumu
Covers hospitality operations and hospitality education
Salary KSh 105,000 – 150,000

Source BrighterMonday Kenya Salary KSh 105,000 - 150,000

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CountyKisumuCityKisumuContractFull TimePosted2026-08-07Close dateNot specifiedExperience15 yearsSourceBrighterMonday KenyaSalaryKSh 105,000 - 150,000

General ManagerHospitalityHotel ManagementBusiness DevelopmentKisumuFull TimeExecutive LevelEducationLeadershipOperationssalessecurity

AI summary

Executive-level General Manager role in Kisumu
Covers hospitality operations and hospitality education
Salary KSh 105,000 – 150,000
Requires 15 years of experience and a Master’s qualification
Full-time role with strategic and operational leadership responsibilities

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AI salary guide

Source salary available

The source lists KSh 105,000 - 150,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

Required15+ years of relevant experienceThe job post includes a minimum experience signal.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
RequiredAvailability to work in KisumuThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

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Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
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Place your strongest General Manager evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to Bollard Consulting Limited and the role in Kisumu.
Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
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What experience makes you a strong fit for this General Manager role in sales, security?
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Original source description

General Manager

Bollard Consulting Limited

Management & Business Development

2 weeks ago

Easy apply

New

Kisumu

Full Time

Hospitality & Hotel

KSh

105,000 - 150,000

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Job summary

The purpose of this role is to provide visionary leadership capable of balancing commercial growth, operational excellence, governance, people development and customer

Experience

across the Company's hospitality and hospitality

Level:

Executive level

Length:

15 years

Language Requirement:

English

Working Hours:

Full Time - 8 to 5

Applicant

Location: Kenya

Job descriptions &

and Brand

Champion service excellence across all business units.

Enhance guest satisfaction and customer loyalty.

Protect and strengthen the Company's brand.

Ensure effective complaint resolution.

Promote innovation in customer experience.

Maintain high hospitality service standards

Stakeholder and Partnership Management

Build strong relationships with customers, suppliers and business partners.

Represent the Company with government agencies, regulators and industry associations.

Strengthen partnerships supporting both the Hotel and the School.

Maintain productive relationships with the local community and other stakeholders

Qualifications & Minimum

leading multi-department hospitality operations.

Demonstrated responsibility for financial management, budgeting and commercial

performance.

reporting to Boards of Directors or business owners.

Proven

leading organisational transformation and change.

Demonstrated ability to build high-performing leadership teams.

Strong understanding of governance, risk management and corporate compliance.

•

overseeing hospitality education, training institutions or learning and development

functions will be an added advantage.

Important safety tips

Do not make any payment without confirming with the BrighterMonday Customer Support Team.

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Education

businesses.

Min Qualification:

Masters

and regulatory compliance.

Working closely with the Principal, the General Manager shall:

Provide strategic leadership and oversight of the School.

Ensure achievement of the School's strategic and financial objectives.

• Support implementation of the School's strategic plan.

Ensure compliance with all applicable TVET and

regulatory requirements.

Strengthen partnerships with industry, employers and academic institutions.

Support the continued growth and sustainability of the School.

Foster collaboration between the Hotel and the School to maximise practical learning

opportunities while respecting the School's independent operational objectives.

Monitor the School's performance through agreed Key Performance Indicators and regular

reporting by the Principal.

Financial Leadership

Lead preparation and implementation of annual budgets.

Drive revenue optimisation and profitability.

Ensure prudent financial management and cost control.

Strengthen cash flow management.

Oversee procurement and inventory management.

• Protect Company assets.

• Strengthen internal financial controls.

Ensure timely and accurate financial reporting.

Monitor debtors, creditors and working capital.

Governance, Risk and Compliance

Ensure implementation of Board policies and resolutions.

Strengthen governance and accountability across the organisation.

Ensure compliance with all statutory and regulatory requirements.

Identify and manage organisational risks.

Strengthen internal controls and operational policies.

Ensure accurate and timely reporting to the Managing Director and Board.

Promote ethical leadership and sound corporate governance.

People and Culture

Build and lead a high-performing management team.

Develop leadership capability throughout the organisation.

Drive performance management and accountability.

Promote employee engagement and staff development.

Support succession planning and talent management.

Foster a positive organisational culture aligned with the Company's values.

Customer

Requirements

Key Roles and
Bachelor's Degree in Hospitality Management, Business Administration, Hotel Management or
a related field from a recognised university.

Responsibilities

Strategic Leadership
Provide strategic leadership to the company
Translate the Company's vision into measurable business outcomes.
Develop and implement annual business plans aligned to the Company's strategic objectives.
Identify opportunities for business growth, diversification and innovation.
Build strategic partnerships that strengthen the Company's market position.
Foster a culture of accountability, integrity and continuous improvement.
Business Performance and Growth
Drive sustainable revenue growth across all business units.
Improve profitability and operational efficiency.
Identify new revenue streams and business opportunities.
Monitor organisational performance against agreed targets.
Lead strategic initiatives that enhance long-term sustainability.
Ensure effective performance management across all departments.
Hotel Operations
Provide executive leadership for all hotel operations to ensure operational excellence and
exceptional guest experiences.

Key Responsibilities

include:
Accommodation Operations.
Food and Beverage Services.
Conferences and Events.
Catering Services.
Sales and Marketing.
Guest Experience.
Housekeeping.
Front Office.
Maintenance and Engineering.
Security.
Quality Assurance.
The General Manager shall ensure that hotel operations consistently deliver high-quality service,
operational efficiency and strong commercial performance.
School of Hospitality
Provide executive oversight of the School of Hospitality, ensuring that it achieves its strategic,
operational and financial objectives while maintaining the highest standards of hospitality

Preferred Qualifications

Master's Degree in Business Administration (MBA), Hospitality Management or a related
discipline.
Professional qualifications in hospitality management, finance, leadership or corporate
governance will be an added advantage.
The successful candidate must demonstrate a strong track record of executive leadership within the
hospitality industry.
The ideal candidate should possess:
A minimum of fifteen (15) years of progressive professional experience, with increasing levels
of responsibility.
At least seven (7) years in senior hotel leadership, serving as a General Manager, Resident
Manager, Hotel Manager, Director of Operations or an equivalent executive leadership role
within a reputable hotel or hospitality organisation.
Proven

Source and provenanceSource: BrighterMonday Kenya. Last checked: 2026-08-13.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

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