Executive Head of Product – Digital
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M-Pesa Africa is hiring an Executive Head of Product – Digital to lead the consumer fintech app strategy across seven markets and drive the transition from feature phones to smartphones. The role involves owning the app vision, leading 80+ product, engineering and UX colleagues, shaping the roadmap, and building partnerships to improve engagement and customer experience. The position is based in Nairobi and targets experienced digital product leaders with strong fintech and mobile money expertise.
- Senior product leadership role owning the M-Pesa consumer app strategy across 7 markets
- Lead and coordinate 80+ people across Engineering, UX and Product
- Focus on digital transformation from feature phones to smartphones
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M-Pesa Africa is hiring an Executive Head of Product – Digital to lead the consumer fintech app strategy across seven markets and drive the transition from feature phones to smartphones. The role involves owning the app vision, leading 80+ product, engineering and UX colleagues, shaping the roadmap, and building partnerships to improve engagement and customer experience. The position is based in Nairobi and targets experienced digital product leaders with strong fintech and mobile money expertise.
- Senior product leadership role owning the M-Pesa consumer app strategy across 7 markets
- Lead and coordinate 80+ people across Engineering, UX and Product
- Focus on digital transformation from feature phones to smartphones
- Requires strong mobile money, fintech and digital product lifecycle experience
- Based in Nairobi, Kenya
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Executive Head of Product – Digital evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Safaricom Kenya and the role in Nairobi.
- Add concrete examples related to retail, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Others; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Others
- Original source link available
- Application method is clear
- Deadline not specified
- HighThe post may mention payment. Verify directly with the official source before continuing.
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Interview preparation
- What experience makes you a strong fit for this Executive Head of Product – Digital role in retail, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Safaricom Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
M-Pesa Africa is the largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the
Preferred Qualifications
- digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Nairobi and Johannesburg, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.
- We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.
- The EHOD – Digital will be responsible for championing the digital transformation of M-Pesa as we prepare for millions of our customers and merchants to transition from feature phones to smartphones. This includes bringing the voice of the customer, industry trends and design thinking to the M-Pesa app and actively engaging and influencing key internal and external stakeholders. You will be the “linchpin” between the engineering teams and the business.
- Certification in Scaled Agile Framework
- Contagious passion for, and commitment to driving mobile money growth and innovation
Responsibilities
- Champion App Product Strategy & Execution:
- Own the vision for the consumer fintech app across 7 Markets
- Leading 80+ people across Engineering, UX and Product to achieve product delivery
- Drive the roadmap, incorporate industry and customer research to create a transformative product
- Be a customer advocate, drive superior customer
Experience
via UI/UX, define customer journeys based on customer need, define acceptance criteria for every customer journey
Master product backlog: prioritize for business impact and superior customer
Rally product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc.
Spearhead Partnerships to Drive Innovation:
Define partnership strategy for the app including loyalty and rewards to drive engagement
Drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting across 7 markets
Build “trusted advisor” relationship with business leaders across M-Pesa markets:
Co-develop launch and go to market plans with local product managers to drive uptake and engagement
Offer strategic support on the digital strategy and business case Strong knowledge of mobile money, fintech and financial services
Drive commercial rationalisation of the service roadmaps balancing
Strong knowledge of mobile money, fintech and financial services
with emerging market consumers, and multicultural sensitivity
Keen understanding of digital product lifecycle & software/mobile development
with Agile/Lean management
Analytical bent of mind, structured thinker with strong business acumen
Results-driven self-starter
Solid influencing and negotiation skills
8 years of professional
with at least 5 years of digital product management at a fintech, bank or other relevant digital business
Bachelor’s degree required, a Master’s degree in a related field
Requirements
from multiple markets
Qualifications
Core competencies, knowledge and
Education
&