End User Support Consultant
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Stanbic Bank Kenya is hiring an End User Support Consultant in Nairobi to provide second and third level technical support to senior customers. The role involves advanced troubleshooting across Microsoft Office 365, operating systems, and related products, plus mentoring staff and collaborating with IT project teams. Applications close November 15, 2026.
- Second and third level technical support for senior customer base
- 5-7 years experience required in advanced support role
- Bachelor's degree in Information Technology or related field
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Stanbic Bank Kenya is hiring an End User Support Consultant in Nairobi to provide second and third level technical support to senior customers. The role involves advanced troubleshooting across Microsoft Office 365, operating systems, and related products, plus mentoring staff and collaborating with IT project teams. Applications close November 15, 2026.
- Second and third level technical support for senior customer base
- 5-7 years experience required in advanced support role
- Bachelor's degree in Information Technology or related field
- Deadline: November 15, 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, seguranca, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in NairobiThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest End User Support Consultant evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Stanbic Bank Kenya and the role in Nairobi.
- Add concrete examples related to security, seguranca, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Others; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-15.
Source and safety check
- Others
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-15
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this End User Support Consultant role in security, seguranca?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Nairobi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Stanbic Bank Kenya before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
September 16, 2026
Nairobi
,
Kenya
Expiration date: November 15, 2026
5+ Years
Gender: Both
Qualifications
Bachelor Degree
Job Description
Job Description
- Deliver effective second and third level technical support to a senior customer base, acting as the single point of contact to drive end-user technology issues to resolution across Microsoft Office 365, operating systems, subsystems and related products.
- Key deliverables include advanced troubleshooting and resolution of standard to highly complex technical issues; accurate incident logging, tracking and escalation; closed-loop customer communication; creation and maintenance of support documentation and known-error records; mentoring of End User Support staff; user training on hardware and software; and collaboration with IT and business project teams to deliver high-quality technology solutions.
- Type of Qualification:
- First Degree
- Field of Study:
- Information Technology or related field
- Licenses & Certifications:
- Apple Certified Mac Technician (ACMT), CompTIA A+ Certification, ITIL Foundations v3, MCDST – Microsoft Certified Desktop Support Technician, Microsoft IT Professional (MCITP)
Experience
Required
5-7 years
Solid
in advanced support role within large/medium size organisation.
in AD Account Management and the Service Desk within large/medium size organisation.
Behavioural Competencies:
Articulating Information
Following Procedures
Producing Output
Providing Insights
Team Working
Understanding People
Upholding Standards
Technical Competencies:
Application Knowledge for Support
Identity and Security Compliance
Incident and Problem Management
IT Knowledge
IT Systems
Service Level Management
Stakeholder Management
Technical Analysis
Trouble Shooting
Written Communication